Privacy Policy for TandeMate

1. Data Collection & Usage

• Coarse Location Data:TandeMate requests access to your device’s coarse GPS location to connect you with language partners in your immediate vicinity.
• Visibility:Your location is used to calculate distance. Other users see an approximate distance (e.g., “0.5km away”).
• No Background Tracking: Location data is accessed only while the app is in use (Foreground).
• Storage: Data is stored securely via Google Firebase.
• Account & Profile Information: We collect your name, email address, phone (optional) and language learning goals to facilitate your discovery profile.
• Safety & Moderation Data: To comply with safety regulations, we collect and store user reports and block lists. This data is used solely to moderate the community and prevent harassment.
• Technical Analytics: We use Google Crashlytics to monitor app performance. This includes device type and OS version but excludes personal identifiers or private communications.

2. Community Safety & Moderation (UGC)

In accordance with 2026 App Store and Google Play safety mandates, TandeMate enforces a Zero-Tolerance Policy for objectionable content or abusive behavior.

• Blocking: Users may block any individual at any time. Blocking is mutual and permanent unless manually revoked.
• Reporting: A clear mechanism is provided to report any profile violating our standards. Reports are reviewed by human moderators within 24 hours.
• Enforcement: Verified violations result in immediate content removal and permanent account termination.

3. Third-Party Data Processors

We share limited data with the following essential service providers:

• Google Maps SDK: Facilitates mapping and distance services. Privacy Policy.
• Google Firebase: Provides secure cloud infrastructure and encrypted database storage. Privacy Details.
• Google Crashlytics: Monitors app stability and technical health.

4. Legal Basis for Processing

Processing is conducted under the following legal frameworks:

• Consent: Explicit permission granted by you via system-level location and notification prompts.
• Contractual Necessity:Data processing is required to deliver the core “nearby discovery” functionality of the service.

5. Data Retention & Deletion

We retain your information only as long as your account remains active. You have the right to be forgotten:

• In-App Deletion: You may trigger full account deletion via the App Settings.
• Timeline: Upon deletion, all personal records, location history, and profile data are permanently purged from our production databases within 72 hours.
• Manual Requests: Users may also request data deletion by contacting us at the email below.

6. Security Measures

We employ industry-standard encryption and Firebase security protocols to protect your data during transit and at rest. While we strive for absolute security, no method of electronic transmission is 100% secure.

7. Contact Information

For inquiries regarding this policy or your data rights, please contact:

GengoLabs Support
Email: gengolabs@gmail.com